Privacy Statement of AR Mediation

This is the privacy statement of Aletta Renken, company name: AR Mediation, based in Naarden (hereinafter: "ARM"). This privacy statement applies to the processing of personal data of (potential) clients and other persons visiting ARM's website ( or being in contact with ARM.

ARM is responsible for processing your personal data and in doing so will do it with the greatest possible care and obviously comply with the rules arising from the General Data Protection Regulation ("AVG").

What personal data does ARM process, for what purpose and on what basis?


If you give instructions to ARM, ARM will process personal data which you and the other party(ies) in your case provide to ARM. These are contact details and personal data which are relevant to the (mediation) file. This may involve sensitive and/or special personal data.

ARM uses the personal data which you have provided in order to handle the (mediation)file. Because it may be the case that sensitive and/or special personal data are processed, ARM asks your consent to process your personal data. You give this consent by signing the mediation agreement or other agreement of assignment. You have the right to withdraw your consent. ARM may then no longer process your data and will have to cease its activities in that case.


If you give instructions to ARM, ARM also processes data which are necessary for sending invoices and processing payments for the services which ARM performs. Apart from your contact details, this relates to your bank account and any other payment details. ARM uses the payment details you have provided in order to invoice her activities. This processing is necessary in  order to carry out the agreement you have entered into with ARM.


If you contact ARM via the contact form on the website, via e-mail or by phone, ARM processes the data you provide. This then relates to the contact details and the reason why you contact ARM. ARM uses the contact details you give to contact you when necessary, for instance to answer a question, and further to send you updates on her services or to invite you to an event.

ARM processes these personal data because it is necessary for representing her justified interest, namely the interest to being able to carry out het activities and to secure new assignments. You can indicate to ARM that you no longer wish to receive the newsletters and/or invitations.


ARM processes analytical data about (the computers of) visitors to her website via cookies which are placed when you visit her website. Via these cookies (a part of) the IP address of the visitor will be stored.

The data ARM collects about visitors to the website are only used to collect statistics about the website visits (for instance to be able to see which pages are most frequently viewed).  The data are stored in an anonymous form.

How long does ARM store your personal data?

File and administration

In principle ARM stores the (mediation) file and the personal data included in it for two years after the file has been closed, after which the file will be stored in connection with the maximum period of limitation. ARM retains the administration for a period of seven years after the close of the financial year in order to be able to comply with the fiscal retention obligation.

Who does ARM share your data with?

Your data are stored in a digital file and may appear in e-mails which ARM sents or recieves and are therefore processed by her ICT provider. Moreover, the payment details which you gave to the mediator for invoicing, are passed on to the party who keeps the financial accounts for the mediator.

If you, or another party who has been involved in a mediation, lodges a complaint against the mediator which relates to the treatment of a mediation file which includes your personal data, your personal data can be provided to the Quality Foundation for Mediators (Stichting Kwaliteit Mediators) (SKM) and/or the foundation “Stichting Tuchtrechtspraak Mediation” (STM). Your data will be dealt with confidentially by both bodies. Your details can also be provided to ARM's professional liability insurer, in order to be abe to comlpy with the law or policy conditions.

ARM will not provide your data  to any further third parties, unless ARM is obliged to provide certain data pursuant to applicable legislation and regulations.

How are your data secured?

ARM has taken suitable technical and organisational security measures to protect your personal data against loss, abuse and unauthorised access by third parties. ARM's ICT provider has also taken such suitable technical and organisational security measures.

What are your rights?

You have the following rights:

  1. The right to inspect your personal data and to receive a copy of them.
  2. The right to rectification of your personal data if they are inaccurate or incomplete.
  3. The right to object to the processing and/or - in certain cases - the right to restrict the processing of your personal data.
  4. In certain cases: the right to have your personal data deleted ('right to be forgotten').
  5. The right to obtain your personal data in a structured, common and machine readable form and to transfer those data to another.

For more information on these rights and when you can exercise them: see Articles 15 up to and including 20 of the General Data Protection Regulation.

You can exercise your rights by contacting Aletta Renken via the e-mail address or telephone number +31 618 945 960.

Home Privacy Statement of AR Mediation